Providing specialist support

02.11.12

Any process of change involves risk. Lumos, through the Remote Expert Support Service, has brought together a group of professionals to ensure quality and safety throughout this process of change.

We provide support to personnel in the field who are transforming services, preparing children to move out of institutions into community based care and reforming institutions and this year we have developed a range of tools for assessment, placement planning, preparing children for placement and the development of services.

We also deliver training in person on a wide range of subjects, from the deinstitutionalisation process itself, to developing foster care, to setting up systems for quality standards and inspection.

 

Our Online and Telephone Support Service (OTSS) provides direct support to our teams on the ground, as they carry out deinstitutionalisation and reform projects across Central and Eastern Europe. It gives them immediate access to a wealth of information, including online tutorials, expert advice and specialist briefings on topics such as inclusive education, foster care and moving children into new services.

The service is managed by Kerry Hall, who has ten years experience of working with children in large institutions in Eastern Europe. “My work abroad brought me into regular contact with children requiring specialist care due to their complex medical conditions and challenging behaviour,” she says. “I have also been involved in and managed a number of deinstitutionalisation projects in Europe and Africa. It is so rewarding to have the opportunity to use this experience to support the process of institutional reform across Europe.”

A key aspect of Kerry’s role is to develop tools that ensure deinstitutionalisation programmes are implemented according to best practice and that the well being of children is safeguarded throughout. She is also responsible for the Emergency Response Service: at a set time each day she is available on the phone to help with any difficulties which may be facing the teams abroad.

The OTSS helps reformers ensure that every child going through the deinstitutionalisation process receives the highest standard of care and that their individual needs are recognised and met. The service is currently focusing on supporting our teams in Moldova  and the  as they work to close down large state institutions and develop community and family-based services for children and adults with special needs. In the future, we intend to extend the service to organisations across the world in need of this specialist advice.

 

"It is so rewarding to have the opportunity to use this experience to support the process of institutional reform across Europe.”

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