We are fighting for every child’s right to a family by transforming care systems around the world.
Who we are
OUR VISION
Our vision is a world in which all children grow up in safe and loving families
Our core values shape the work that we do. We are:
- We Always Care: We believe that caring starts with always trying to understand someone else’s perspective, and then acting from a place of compassion and empathy. Caring is the foundation of everything we do at Lumos and informs the way we treat everyone, from our colleagues, to our partners, to the children, young people and communities we serve.
We want to make a positive difference to people’s lives. Everyone deserves care and to have their wellbeing protected. We are caring
- We Embrace Collaboration:We believe that cross team working and collaboration with partners around the world, leads to positive outcomes for everyone.
We want to have a curious and collaborative "spirit" - share new innovative ideas and cultural perspectives. We are bold enough to try different ways of working together and open to learning. We create opportunities for collaboration because we know this leads to better outcomes. We are stronger together.
- We Are Passionate: We believe in being passionate about everything we do. Because with passion and motivation we will deliver our mission and fight for the right for every child to grow up in loving family. We want to inspire others to help us in the cause and we have "fire in our hearts". We are determined. We are part of a global movement. And we want to see change happen now.We are restless change-makers.
- We Are Respectful: We believe in respect, equality and inclusion for all. We value the experience and knowledge of others - from our team members to local governments to youth advocates and charity partners. We want to understand alternative opinions and celebrate our differences. We recognise that we need to do more to fight against injustice and discrimination. We want to give equal access to all. We need to try harder. We are one Lumas family.
- We Strive for Excellence: We believe in delivering exceptional work and services. We are professional. We set the bar high and expect the same for others. Because children and families deserve the best we can give them. We want to make a big impact and be a global Centre of Excellence. This means investing in our people, resources and processes. We need to push ourselves to be better - everyday. We are champions of quality.
LUMOS'S EQUALITY, DIVERSITY AND INCLUSION STATEMENT
At Lumos, we fight for every child’s right to a family by preventing family separation, protecting children and promoting the transformation of care systems around the world. We do this without discrimination, upholding the rights of every child. The children we work with are disproportionately likely to experience inequality and exclusion, so it is vital that our work be rooted in anti-discriminatory practice. This means ensuring that no child is deprived of help regardless of age, sex, disability, gender identity or expression, race, religion, sexual orientation, or economic status.
We strive to create an inclusive environment where all our staff feel safe, heard and valued. We respect and value the diverse perspectives of our employees and we ensure the freedom of expression of all individuals. This provides the foundation for delivering on our vision of ensuring that all children have a safe and loving family.
The Five Pillars of Lumos’s Equality, Diversity and Inclusion (EDI) Statement
These pillars are based on Lumos’s core values.
Lumos embraces collaboration across the organisation and with partners. We believe working together leads to positive outcomes for everyone. We strive to find new ways to work together because we are determined to continuously learn, expand and improve. Lumos acknowledges our privileged position within the sector as an organisation in the global North with significant resources and we seek to work with, learn from and support individuals and organisations with diverse expertise. We nurture a spirit of curiosity and openness, always seeking out new ideas and diverse views and perspectives.
Lumos strives for excellence in all that we do. We take pride in our professionalism – we have high standards, push ourselves to be better, and expect the same of others. In order to make a real impact on the lives of those we support, we acknowledge the importance of investing in our people, resources and processes. We know that there is strength in diversity, and we commit to undertaking the work required to ensure our staff, contractors and partners come from a wide variety of backgrounds, reflective of the diverse communities we serve.
We believe in respect, equality and inclusion for all. We value the experience and knowledge of others, seek to understand alternative opinions and celebrate our differences. We are committed to fighting injustice and discrimination, ensuring respect and dignity for all. We strive to foster a culture of inclusion to ensure that everyone we work with feels confident to be themselves.
Care and empathy are core values for Lumos and our work. These values also make us more effective. Lumos recognises that discrimination and exclusion, both at the individual and systemic level, cause harm. In all that we do, Lumos is committed to providing meaningful care and support to ensure that everyone has a voice and is listened to, including the staff, children, families and communities with whom we work.
We are motivated and determined to fight for every child’s right to grow up in a safe and loving family. To meet this aim and to live our EDI values, we are passionate about continually educating ourselves on key issues including racisms, poverty, colonialism, disability, transphobia, homophobia and other forms of inequality and discrimination.
Fundraising Promise
- We will adhere to the Fundraising Code of Practice.
- We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise.
- We will comply with the law as it applies to charities and fundraising.
- We will display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice.
- We will tell the truth and we will not exaggerate.
- We will do what we say we are going to do with donations we receive.
- We will be clear about who we are and what we do.
- We will give a clear explanation of how you can make a gift and change a regular donation.
- Where we ask a third party to fundraise on our behalf, we will make this relationship and the financial arrangement transparent.
- We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged.
- We will ensure our complaints process is clear and easily accessible.
- We will provide clear and evidence-based reasons for our decisions on complaints.
- We will respect your rights and privacy.
- We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision.
- We will have a procedure for dealing with people in vulnerable circumstances and it will be available on request.
- Where the law requires, we will get your consent before we contact you to fundraise.
- If you tell us that you don’t want us to contact you in a particular way we will not do so.
- We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs.
- We will take care not to use any images or words that intentionally cause distress or anxiety.
- We will take care not to cause nuisance or disruption to the public.
- We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.
- If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive.
- We will have a complaints procedure, a copy of which will be available on our website or available on request.
- Our complaints procedure will let you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory.
- We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.